Xorbia Technologies, Inc., operating as Big Tickets (“Big Tickets,” “we,” “us,” or “our”) provides an event ticketing platform and related services (“Services”) exclusively within the United States. This Privacy Policy (“Privacy Policy”) details our policies and practices regarding the collection and use of your personal information and sets forth your privacy rights. By using our Services, you agree to the collection and use of information as described in this Privacy Policy.
This Privacy Policy addresses activities on the Big Tickets platform, this website, and any other website or web-based system provided by Big Tickets (the “Website”). Through the Website you are able to access links to other websites which are not under the control of Big Tickets. We have no control over the nature, content, and availability of those sites. This Privacy Policy does not cover links within this Website that link to such other websites. We encourage you to read the privacy statements on any other websites you visit.
Big Tickets collects personal information about you in order to:
Depending on the Service, personal information we collect may include:
For Big Tickets’s email and SMS communication purposes, the bases for lawful processing are:
We will never use or disclose any sensitive personal information you provide to us except to provide you with the goods and services you have requested or for the limited purposes allowed under applicable law. Sensitive personal information includes payment card data, government identification numbers, and similar categories defined under applicable U.S. state privacy laws. We do not collect biometric data or precise geolocation data in connection with our ticketing services.
Big Tickets sends transactional SMS notifications to customers who have explicitly opted in by checking an unchecked consent box at the time of checkout or waitlist registration. By opting in, you agree to receive SMS messages from Big Tickets related to your order and event activity, including:
Message frequency: Message frequency varies based on your order and event activity (typically 1–4 messages per transaction).
Message and data rates: Message and data rates may apply based on your mobile carrier plan.
Opt-out: You may opt out of Big Tickets SMS notifications at any time by replying STOP to any message we send. You will receive one confirmation message and will not receive further SMS messages unless you opt in again.
Help: For help or support, reply HELP to any Big Tickets SMS message, or contact us at support@bigtickets.com.
No sharing of SMS consent: Big Tickets does not sell, share, or transfer your SMS opt-in data or consent to any third party for any purpose, except as may be required by law or as expressly authorized by you. This applies to all text messaging originator opt-in data and consent records.
Big Tickets does not use your mobile phone number for marketing or promotional SMS messages. All SMS messages sent by Big Tickets are transactional and directly related to a purchase, waitlist request, or other action you initiated.
For full SMS terms and sample messages, please visit our SMS Notification Terms page.
At checkout, you may separately be offered the option to receive SMS communications from the event organizer for the specific event you are purchasing tickets for. This consent is separate from the Big Tickets SMS program described above and is governed by the organizer’s own privacy and messaging practices. If you opt in, your mobile phone number will be shared with the named event organizer solely for their event-related communications. Big Tickets is not responsible for the content, frequency, or practices of event organizer SMS programs. To opt out of organizer messages, reply STOP to any message received from the organizer.
When you purchase a ticket, Big Tickets shares your information with the event organizer (the venue, promoter, or other entity running the event) as necessary to fulfill the event, allocate tickets, and communicate important event information such as schedule changes, cancellations, or venue instructions. We identify the event organizer on the event page and checkout flow so you know who will receive your information at the time of purchase.
Event organizers receive your name, email address, ticket order details, and (where you have separately consented) your phone number. Event organizers’ use of your information is governed by their own privacy policies. We encourage you to review the privacy policy of any event organizer whose event you attend.
Big Tickets retains personal information for as long as necessary to provide the Services and fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law. Specifically:
Please note that if you have a ticket for an upcoming event, we cannot delete your account or order records until after the event has taken place, as doing so would prevent your event access. Once the event has passed, you may request deletion as described in the Individual Rights section below. When deletion is requested and approved, we will complete deletion within 90 days.
In an ongoing effort to better understand and serve our customers, Big Tickets may conduct research on customer demographics, interests, and behavior based on the personal information and other information provided to us. This research may be compiled and analyzed on an aggregate basis, and Big Tickets may share this aggregate data with its affiliates, agents, and business partners. This aggregate information does not identify you personally and is not considered personal information.
As is true of most other websites, the Website collects certain information automatically and stores it in log files. The information may include (i) internet protocol (“IP”) addresses, (ii) the region or general location where your computer or device is accessing the internet, (iii) browser and system information, and (iv) other actions performed by you on the Website. We use this information to help us design our Website to better suit our users’ needs. We may also use your IP address to help diagnose problems with our server and to administer our Website, analyze trends, track visitor movements, and gather broad demographic information that assists us in identifying visitor preferences.
The Website also uses cookies. Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. Most web browsers automatically accept cookies. If you prefer, you may change your browser’s settings so that it will not automatically accept cookies. If you set your browser’s settings to block cookies, you may not be able to take full advantage of the Website.
Do Not Track: Our Website is not currently designed to respond to browser-level “Do Not Track” signals. However, our Website does recognize Global Privacy Control (“GPC”) signals. If we detect that your browser is communicating a GPC signal, we will process that as a request to opt your browser and device out of any sale or sharing of personal information via cookies and tracking tools on our website.
We work with third-party service providers who perform services on our behalf, including payment processing, SMS message delivery, email delivery, fraud prevention, and web analytics. These providers are given access to the personal information needed to perform their functions and are not permitted to use it for any other purpose. Categories of third-party service providers include:
Our Service also allows you to integrate with various online third-party services (“Third-Party Services”). When you enable linking between Third-Party Services through the Service, we collect relevant information necessary to enable the Service to access that Third-Party Service. We store any Login Credentials in an encrypted format. The manner in which Third-Party Services use, store, and disclose your information is governed by the policies of those Third-Party Services, and Big Tickets shall have no liability or responsibility for their privacy practices.
We share personal information in the following circumstances:
Big Tickets does not sell your personal information to third parties for monetary consideration. Big Tickets does not share your personal information with third parties for cross-context behavioral advertising or targeted advertising purposes. If you have questions or wish to submit a formal Do Not Sell or Share request, please contact us at support@bigtickets.com with the subject line “Do Not Sell or Share Request.”
The following table summarizes the categories of personal information Big Tickets collects, the purposes for which it is disclosed, and the categories of recipients, as required under the California Consumer Privacy Act.
| Category of Personal Information | Disclosed for Business Purpose | Sold or Shared | Categories of Recipients |
|---|---|---|---|
| Identifiers (name, email, phone, billing address, IP address) | Yes | No | Event organizers; payment processors; SMS/email providers; fraud prevention providers |
| Commercial information (ticket purchase history, order details) | Yes | No | Event organizers; payment processors |
| Internet/electronic activity (IP address, browser/device info, site usage) | Yes | No | Website hosting and analytics providers |
| Financial information (payment card data) | Yes (to process payment) | No | Payment processors only |
| SMS opt-in data and consent records | No | No | Not shared with any third party except as required by law |
You may contact us to make any of the following requests regarding your personal information:
To exercise any of the above rights, please contact us at support@bigtickets.com with the subject line “Privacy Rights Request,” or write to us at the address below. Please include your full name and the email address associated with your account so we can locate your information.
Identity verification: To protect your information, we will verify your identity before processing your request. Verification typically requires that you confirm your full name and the email address associated with your account. For sensitive requests, we may require additional information. We may also send you a confirmation email that you must respond to before we process your request.
Authorized agents: You may designate an authorized agent to submit privacy rights requests on your behalf. To use an authorized agent, you must provide either (a) a signed written authorization designating the agent, or (b) a valid power of attorney. We may follow up directly with you to verify the agent’s authorization before processing the request.
Response time: We will respond to verifiable requests within 45 days as required by applicable law. If we require additional time, we will notify you.
Appeals: If we deny your privacy rights request in whole or in part, you may appeal by contacting us at support@bigtickets.com with the subject line “Privacy Rights Appeal.” We will respond to your appeal within 60 days.
California residents have all of the rights described in the Individual Rights section above. In addition:
If you are a Nevada resident, you have the right to opt out of the sale of certain covered information. As stated above, Big Tickets does not sell personal information. If you have questions, please contact us at support@bigtickets.com.
Residents of Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), Texas (TDPSA), Oregon (OCPA), Minnesota (MCDPA), and other states that have enacted comprehensive consumer privacy legislation have rights similar to those described in this policy, including rights to access, correct, delete, appeal, and opt out of certain processing of personal data. To exercise any applicable state privacy rights, please contact us at support@bigtickets.com. We will respond within the timeframe required by your state’s applicable law.
You can contact us directly at support@bigtickets.com to review, correct, or request deletion of the information that Big Tickets keeps on file, or to change your notification preferences. To opt out of Big Tickets SMS notifications, reply STOP to any message we send you.
We maintain physical, technical, and administrative safeguards to protect your information. When you submit sensitive information via the Website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Website.
Only employees who need access to the information to perform a specific job function (for example, billing or customer service) are granted access to personal information. We commit to taking appropriate disciplinary measures to enforce our employees’ privacy responsibilities.
In the event that personal information is compromised as a result of a breach of security, Big Tickets will promptly notify those persons whose personal information has been compromised in accordance with the notification procedures set forth in this Privacy Policy and as required by applicable U.S. state breach notification laws.
Big Tickets does not knowingly collect personal information from children under the age of 13. If you are under the age of 13, please do not submit any personal information through the Services. If you have reason to believe that a child under the age of 13 has provided personal information to Big Tickets through the Services, please contact us, and we will endeavor to delete that information from our databases.
It is our policy to provide notifications, whether such notifications are required by law or are for business-related purposes, to you by (i) email notice, (ii) written or hard copy notice, or (iii) through conspicuous posting of such notice on the Website, as determined by Big Tickets in its sole discretion. We reserve the right to determine the form and means of providing notifications to you, provided that you may opt out of certain means of notification as described in this Privacy Policy.
Big Tickets reserves the right to amend this Privacy Policy at any time, for any reason. Changes to this Privacy Policy are effective when they are posted on this page. When we make material changes to this policy, we will update the “Last Updated” date at the top of this page and, where required by law, notify you directly.
If you have any questions or comments about this Privacy Policy, please contact:
Xorbia Technologies, Inc. (operating as Big Tickets)
2864 Franklin St
Avondale Estates, GA 30002 USA
Email: support@bigtickets.com
Tel: 888-318-2752
Big Tickets is based in Avondale Estates, GA just outside of Atlanta.
Big Tickets • 2864 Franklin St • Avondale Estates, GA 30002
Tel. 888-318-2752